GTM Engineer

Join Orbital, Hyderabad’s fastest-growing AI startup, and become a key player in revolutionizing how sales teams work. As a Customer Success Lead, you’ll help top US-based companies unlock the power of AI agents and drive real business growth—all while working alongside passionate founders and a dynamic team. ❖ About Orbital Orbital is a New York City-based AI startup with a major presence in Hyderabad, backed by $4.5M from leading Silicon Valley investors. Our platform empowers sales teams to sell 10x faster using advanced AI agents. Trusted by industry leaders like Hewlett-Packard, Instacart, and Classpass, Orbital is rapidly expanding and offers a vibrant, in-person culture with free lunch and dinner for our Hyderabad team. ❖ About the Customer Success Lead Role As a Customer Success Lead, you’ll become an AI expert and the primary point of contact for many of our largest US-based customers. You’ll guide clients through onboarding, build custom AI workflows using our no-code platform, and help them maximize the value of Orbital for their sales and marketing teams. This is a unique opportunity to work directly with our founders and make a tangible impact on customer growth and retention. ❖ Key Responsibilities - Onboard new customers, ensuring they realize value from Orbital within their first 14 days - Build and optimize AI workflows using our no-code platform to address unique customer needs - Act as a strategic partner, advising clients on best practices for leveraging Orbital in B2B SaaS sales and marketing - Monitor customer health signals, resolve issues promptly, and foster strong relationships that drive renewals and expansion - Collaborate closely with the Hyderabad team and partially overlap with US time zones for seamless customer communication ❖ What We’re Looking For - 2–6 years of experience in customer-facing roles such as consulting, sales, or customer success, ideally with US-based clients - Strong communication skills and a detail-oriented approach to managing client relationships - Technical competency with low-code or no-code platforms; bonus points for coding experience - A proactive, resourceful mindset and the drive to go above and beyond for customers - Strategic thinking and the ability to advise customers on achieving their business goals with Orbital ❖ Why Join Orbital? Experience a fast-paced, supportive environment where your work directly shapes the success of leading B2B SaaS companies. Enjoy a collaborative in-person culture, daily free meals, and the chance to grow your career alongside a world-class team in Hyderabad. Ready to accelerate your career as a Customer Success Lead at Orbital? If you’re passionate about AI, customer success, and making a real impact, we want to hear from you—apply today! [META]: Join Orbital as a Customer Success Lead in Hyderabad. Drive AI-powered sales success for top US clients. Fast growth, great perks, and real impact.