GTM Engineer

Join Omni as a GTM Engineer and help shape the future of AI-powered analytics for leading enterprises. Be part of a high-growth, innovative team in San Francisco, building the systems that drive customer success and operational excellence at scale. ❖ About Omni Omni is the AI analytics platform transforming company data into a trusted source of truth for AI and analytics. Built on a semantic model, Omni empowers teams to ask questions in plain English, refine insights in workbooks, and seamlessly integrate trusted data into tools like Claude, ChatGPT, Cursor, and Slack. Backed by $217M from top investors and valued at $1.5B, Omni is redefining how enterprises leverage data. ❖ About the GTM Engineer Role As a GTM Engineer B2B SaaS at Omni, you’ll play a pivotal role in scaling the operating system behind our customer-facing teams. Sitting within RevOps, you’ll collaborate closely with Sales, Customer Success, Professional Services, Partnerships, Finance, Marketing, and Product to optimize handoffs, data quality, process design, enablement, and systems automation across the entire customer lifecycle. Your focus will be on post-sale operations—driving retention, expansion, onboarding, services delivery, partner engagement, and customer health. ❖ Key Responsibilities - Own and enhance post-sale workflows across Customer Success, Professional Services, Partner Ops, and Sales-to-CS handoffs, including SLAs, intake, routing, and escalation paths - Build and maintain GTM systems and processes in Salesforce and related tools to reduce manual work, improve data quality, and streamline handoffs for frontline teams - Partner with Customer Success, Services, and Partnerships leaders to define KPIs, dashboards, and reporting for retention, expansion, onboarding, implementation, partner-sourced pipeline, and customer health - Project-manage enablement initiatives, process rollouts, and change management for GTM teams, ensuring new workflows are documented, adopted, and measured - Support sales and financial planning, forecasting inputs, and quote-to-cash/customer lifecycle reporting at the intersection of GTM and post-sale data - Diagnose operational bottlenecks, prioritize high-impact automation and process improvements, and drive initiatives from requirements through launch - Create playbooks, process documentation, and feedback loops to help teams operate consistently as the business scales ❖ About You - 3-5 years of experience in RevOps, Customer Success Ops, Sales Ops, GTM Ops/Systems, consulting, or an analytical role at a B2B SaaS or fast-paced tech company - Strong analytical skills, including Excel/Sheets and SQL; adept at turning complex operational questions into actionable analysis - Proven ability to build, document, and roll out processes from scratch across cross-functional teams - Excellent communication and stakeholder management skills; able to bridge GTM leaders, operators, technical teams, and end users - Technical proficiency in SQL, Excel/Sheets modeling, CRM administration, workflow automation, and BI/dashboard creation - High ownership, curiosity, practicality, and attention to detail; comfortable moving from ambiguous problems to shipped solutions ❖ Nice to Have - Hands-on experience with CRM/GTM systems (especially Salesforce) and BI tools/SQL (Looker, Tableau, Omni) - Experience with customer lifecycle processes such as renewals, retention, expansion, onboarding, implementation, quote-to-cash, or partner attribution - Track record of cross-functional collaboration across Sales, Customer Success, Services, Partnerships, Finance, and Product, including SLA and handoff design, enablement, and executive-ready reporting - Comfort with ambiguity and a passion for GTM engineering—using systems, automation, AI, and process design to empower revenue and customer teams ❖ Location & Work Environment This GTM Engineer role is based in San Francisco, CA, with a hybrid schedule—three days per week in our SF headquarters alongside a passionate, close-knit team. ❖ Why Join Omni - Work with industry leaders, including founders from Looker and Stitch Data - Competitive health, dental, and vision insurance - 401(k) plan - Flexible PTO - Inclusive, diverse culture—Omni is an equal opportunity employer and welcomes applicants from all backgrounds. If you need reasonable accommodations during the interview process, please let us know. Ready to make an impact as a GTM Engineer B2B SaaS at Omni? If you’re driven to build scalable systems and thrive in a collaborative, high-growth environment, we encourage you to apply—even if you don’t meet every requirement. [META]: Join Omni as a GTM Engineer in San Francisco and drive post-sale operations for a leading AI analytics platform. Hybrid, B2B SaaS, Salesforce.