GTM Engineer

Join Open.cx as a GTM Engineer and architect the future of AI-powered customer support. As we scale rapidly across MENA and beyond, you’ll play a pivotal role in transforming how our go-to-market teams operate, leveraging cutting-edge tools and automation to drive real business impact. ❖ About Open.cx Open.cx is a unified AI customer support platform trusted by global enterprises like MoneyGram and Mollie. Backed by Y Combinator, X by Unifonic, and Shorooq Partners, we’ve recently secured $7M+ in funding to accelerate our growth from startup to high-growth scale-up. We’re on a mission to automate over 70% of customer interactions and redefine enterprise support worldwide. ❖ The Opportunity: GTM Engineer B2B SaaS As our GTM Engineer, you’ll work cross-functionally with marketing, sales, solutions, and post-sales teams. Your mandate: design and implement internal tools, automations, and micro-products that multiply the output of our GTM organization. You’ll use AI, workflow design, and no-code/low-code platforms like Zapier, Make, N8n, Notion, Airtable, Supabase, Retool, and Webflow to turn high-volume, unstructured data into actionable insights and repeatable processes. ❖ What You’ll Do - Own the full lifecycle of internal “products” from discovery to rollout and iteration - Build and refine tools that convert webinars and executive interviews into multichannel GTM assets - Transform Gong calls into structured insights aligned with CPO initiatives and ROI drivers - Automate ABM sequences, sales playbooks, and executive outreach - Surface real-time account intelligence and deal blockers for AEs - Design and maintain a GTM intelligence layer—a searchable, action-driving knowledge graph for the entire org - Run experiments to improve top-of-funnel reach, personalization, speed to lead, conversion rates, and rep productivity - Define success metrics and be accountable for measurable impact ❖ What Makes You a Great Fit - You’re a first-principles thinker who thrives on building order from chaos - Passionate about new tools, AI agents, and workflow automation - Fluent in data, comfortable with Salesforce, Gong, Notion, analytics tools, and content repositories - Outcome-driven: you care about moving real numbers like lead flow, conversion, and pipeline coverage - A cross-functional collaborator who translates needs into impactful solutions - Creative, experimental, and unafraid to iterate quickly ❖ Why Open.cx? You’ll join a high-growth B2B SaaS company at a pivotal moment, working alongside a world-class team and directly influencing our global expansion. Your work as a GTM Engineer will shape how we scale, making a tangible difference in the success of our go-to-market teams. Ready to architect the systems that power the next generation of AI customer support? Apply now and help us build the foundation for Open.cx’s global growth. [META]: GTM Engineer B2B SaaS role at Open.cx—build AI-driven tools, automate GTM workflows, and drive growth at a high-impact, YC-backed scale-up.