About the Role
ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses
— including Google, Uber, Paypal, Visa, Tinder, and many others — rely on
Sinch’s Customer Communications Cloud to power engaging customer experiences
through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it
easy. Our AI-infused Super Network, APIs, and applications ensure you can
connect with your customers reliably and securely, at every step of their
journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”.
These values are our foundation!
DESCRIPTION
We are looking for a builder-first GTM Engineer to join our Revenue Operations
team. In this role, you will sit at the intersection of technical development
and Go-To-Market (GTM) operations — designing, building, and deploying
AI-powered applications and automated workflows that eliminate manual friction
across our Sales, Customer Success, and RevOps functions.
This is a hands-on technical role, not a coordination role. You will own the
full lifecycle of the solutions you build: from auditing a broken manual process
to shipping a scalable, production-grade tool that commercial teams actually use
every day. If you thrive in environments where speed, curiosity, and technical
craftsmanship directly translate to business impact, this role is for you.
Your Impact & Responsibilities
Design & Build GTM Automations
* Develop and maintain complex, enterprise-grade automated workflows that
streamline GTM processes — including pipeline status tracking, onboarding
logs, renewal triggers, and cross-platform data syncing.
* Audit manual, time-intensive processes and architect scalable, automated
replacements from the ground up.
AI Integration & Application Development
* Apply AI/LLM tools, prompt-engineered workflows, and AI-assisted development
practices to automate GTM processes and accelerate team productivity.
* Use modern rapid-application-development platforms to build, iterate on, and
deploy production-grade internal tools, dashboards, and custom web
applications.
* Build AI-augmented solutions that reduce manual work and surface actionable
insights across the revenue lifecycle.
Systems Integration & Architecture
* Connect automated solutions and custom-built applications with enterprise
CRMs (Salesforce), collaboration platforms (Microsoft 365, SharePoint), and
messaging APIs to create a unified, automated commercial ecosystem.
* Manage cloud database integrations and ensure data integrity across connected
systems.
GTM Stakeholder Partnership
* Partner with Sales, Customer Success, and RevOps leaders to translate
operational bottlenecks into functional technical solutions — serving as a
hands-on workflow architect, not just a ticket-taker.
* Create clear technical documentation and SOPs for the tools you build to
drive adoption across the commercial organization.
REQUIREMENTS
* 3–5 years of experience working within or closely alongside GTM, Sales
Operations, or Revenue Operations functions — with a deep working knowledge
of sales pipelines, workflows, and commercial processes.
* Hands-on automation expertise: proven experience building complex,
enterprise-grade workflows on modern cloud automation platforms (e.g., Make,
Zapier, Power Automate, or equivalent).
* AI application development: practical experience using AI-assisted or
rapid-application-development environments (e.g., Lovable, Bolt, Cursor, or
equivalent) to prototype, iterate, and deploy functional web applications
with integrated front-ends, back-ends, and databases.
* Applied AI fluency: working knowledge of LLMs and AI tooling in a business
context, including prompt engineering and AI-augmented automation design.
* Systems proficiency: strong working knowledge of Salesforce CRM, Microsoft
365 / SharePoint / Outlook (Graph APIs), and cloud database platforms such as
Supabase or equivalent.
* Builder mindset: you see a broken manual process and your instinct is to
design and ship an automated solution, not to document it and wait.
Preferred
* Experience with custom API integrations and configuring secure authentication
(OAuth, API key management).
* Background building tools for Account Management or Customer Success teams —
such as automated asset generation, renewal tracking dashboards, or CS health
score tooling.
* Salesforce technical proficiency: process flows, custom objects, SOQL, or
Apex.
* Experience structuring, reconciling, and transforming large sales or revenue
datasets.
* Hands-on experience with Power Automate, Google Cloud Platform (GCP), or
enterprise-grade cloud automation suites.
This is a remote opportunity, but candidates must reside near one of our hub
locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio,
TX; Denver, CO
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective,
consistent, and inclusive. Our approach includes structured, competency-based
interviews designed to evaluate your skills, experience, and qualifications
relevant to the role. At times, we may include a data-driven assessment to
enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout
the journey. If this role isn't what you're looking for, please explore the
other opportunities listed on our career page: https://www.sinch.com/careers/
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No matter who you are, we hope you find an exciting path forward - hopefully
with us!
Benefits
* STAY HEALTHY: We offer comprehensive market competitive medical, dental, and
vision plans. A variety of supplemental plans are also provided to meet your
individual needs including access to telehealth for all participants.
* CARE FOR YOURSELF: Take advantage of our free virtual counselling resources
through our global Employee Assistance Program. Your mental health is as
important as your physical health.
* SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k)
options including an employer match for all participants.
* TAKE A BREAK: Enjoy a generous paid time off program. We value balance and
understand that performance at work requires time to rest at home and/or
rejuvenate on vacation.
* PUT FAMILY FIRST: We know that families can be built in a variety of ways;
therefore, we offer paid parental leave and family planning support.
* WORK WHEREVER: Our flexible remote work offerings allow you to work wherever
you are the most productive and successful. It is what you do, not where you
work, that matters.
* MAKE AN IMPACT: Support betterment in your community and beyond by taking
paid time off to support a volunteer program of your choice.
The annual starting salary for this position is between $75,000 - $112,000.
Factors which may affect starting pay within this range may include
geography/market, skills, education, experience, and other qualifications. This
role will be accepting applications until July 24, 2026 at a minimum. Please
note that the application timeline may be flexible to accommodate a
comprehensive candidate evaluation.